Terms & Conditions
Copper State Bolt & Nut Co. (CSBN) is pleased to offer its customers a broad array of outstanding products and services to support your Construction & Industrial Supply needs. At all times it is the intent of CSBN to make available to customers the products they want, at competitive pricing, with little or no lead time, and through channels that they find convenient.
The following Terms and Conditions outline requirements that must exist between CSBN and our customers to ensure that both our interests are protected. If you have any questions or concerns we encourage you to contact us directly via phone or email.
The Terms and Conditions presented here are subject to update on our website, www.copperstate.com, and our website Terms and Conditions of Sale are hereby incorporated by reference. Our Terms and Conditions apply to all purchases and sales of items offered herein, and your purchase indicates your acceptance of our Terms and Conditions of Sale in effect as of the date of purchase. We disclaim any other Terms and Conditions contained in any customer purchase order, order form, or otherwise unless expressly agreed to by us in writing. Purchase orders must be strictly in conformity with these Terms and Conditions; inconsistent or conflicting terms in any purchase order or sale acknowledgment are rejected and shall be controlled by these Terms and Conditions unless agreed to by the customer and CSBN in a separate mutual writing. Additional terms are not binding unless agreed to by an officer of CSBN in a separate writing. We reserve the right to decline fulfilling orders at our discretion.
Our Catalogs of products, including www.copperstate.com, (the "CSBN Catalogs") constitute original works and selections and arrangements of data compiled by CSBN, and are protected works and compilations under the U.S. Copyright Act. All rights in CSBN Catalogs are reserved by CSBN. The use of CSBN Catalogs is allowed solely to assist you in reviewing and purchasing products from CSBN.
We’ve Got It in Stock: Order Fulfillment
www.copperstate.com identifies those products which are most often required by our customers. CSBN stocks over 95% of the items represented on our website, however some non-stock items are occasionally listed to represent a full range of commercial availability (phasing that way so). In-stock items will be shipped no later than on the next business day from a CSBN warehouse, while non-stock or special items will be shipped depending on availability. The availability of product may vary amongst our branch locations, and CSBN reserves the right to ship product to customers from any of its locations, or to advise customers of extended delivery times depending on the location where the product is requested. Please ask CSBN about all of your Construction & Industrial Supply needs, even if they aren’t listed on our website. Our goal is to have the products represented on our website in stock, in sufficient quantity, and available when you need them.
Returns & Repairs
Items can be returned only with the prior approval of Copper State Bolt & Nut Co.
Except as otherwise allowed no material will be accepted for return.. To discuss a return, you must call CSBN at 800-603-6887 or email firstname.lastname@example.org. Returns will not be accepted without a Return Authorization number. Return shipments must include a copy of your invoice and/or packing slip. All merchandise must be returned in its original packaging and condition. Any claims for discrepancies in shipment must be made within 7 days of receipt of merchandise. C.O.D. returns will not be accepted. Shipping charges for returned items must be prepaid. A re-stocking charge may be applied. Restrictions may apply to heat treated product and custom orders.
Pricing and Charges
Product: Prices and charges on our website are effective immediately when displayed on our website and are subject to change without notice. All prices are quoted in U.S. dollars. We reserve the right to pass on any surcharges or impose purchase restrictions or limits at any time. Except where noted otherwise, the List Price or Base Price displayed for products on most items represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Base Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price or Suggested Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.
Charges: All orders are subject to applicable shipping, freight, taxes and processing charges. Estimated freight charges will be provided at the time your order is placed. See “Delivery and Will-Call Pickup” below for more information about applicable shipping charges. Shipping charges are typically waived for all orders weighing more than 150 pounds to be delivered within Arizona.
Carrier Surcharges: Carriers may impose surcharges, which vary by carrier and may change at the carrier's discretion. CSBN will pass on the surcharge.
Orders weighing less than 150 pounds will be shipped via UPS. Orders weighing more than 150 pounds will be shipped via one of several CSBN chosen carriers depending on the shipping location. All orders are shipped F.O.B. from a CSBN distribution facility. Title and risk of loss pass to our customer on delivery to the common carrier or upon customer pickup. Orders placed on Friday (after our local cut-off time) and on weekends or holidays will be shipped on the next regular business day. See Warranties-Limited Liability.
Shipping charges for orders weighing less than 150 pounds are determined by using UPS Small Parcel for most shipments. Customers may select UPS Red, Blue or Ground options. For shipments weighing more than 150 pounds, CSBN uses a flat rate table that is based on the combined weight of all items on the order to estimate delivery time and freight charges. This simplified table approach gives CSBN the ability to quote freight at the time of the order. Flat table charges are intended to approximate CSBN’s average cost to process and ship a package of similar weight characteristics. Shipping charges for non-stocking orders and premium shipping services will be subject to the carrier's published rates. In some cases, shipping charges may be less than or greater than CSBN’s actual cost to process and ship.
Hazardous materials may require special handling for delivery, are not service level guaranteed, and may be subject to local, state, and federal regulations which may delay or prohibit shipments. Hazardous materials will not be shipped to Alaska or Hawaii or exported outside of the contiguous United States.
Damaged or Lost Shipments
UPS, Fed-Ex Ground, other package carriers & Prepaid Truck Shipments (CSBN carrier): Check your order immediately upon arrival. All damages must be noted on delivery receipt. All shortages and damages must be called into 1-800-603-6887, emailed to email@example.com within 7 calendar days.
Truck Shipment (when you select the carrier):
Check your order immediately upon arrival. All damages must be noted on delivery receipt. All damages and shortages must be called in to the trucker you chose within 7 days. All damaged containers and merchandise must be kept for your trucker to inspect. At that time, you will file a claim with your trucker.
Damaged Hazardous Materials must be returned through the freight company prior to acceptance of delivery.
Payment Terms/Billing Options
CSBN terms for customers with open commercial accounts are 1%-10, Net 30 days from the date of invoice. CSBN has multiple payment/billing options for commercial accounts and we encourage you to contact our Accounting office for additional information. In addition to open commercial accounts, we also accept cash, Visa, MasterCard, American Express and Discover cards, and C.O.D. shipping. We accept credit applications for an open account from commercial customers, available at www.copperstate.com. Once we receive your application, our Accounting office will begin processing it immediately and will advise you regarding the status or contact you with questions.
Catalog Specification and Data
The specifications and data in our CSBN Catalogs and on our website are provided by the manufacturer and/or accrediting body and are provided for your convenience. We have taken reasonable steps to ensure that this data is accurate but we make no guarantees on the information and make no implied or expressed warranties on such information. Cross-reference comparisons are provided for your information and review, though they do not imply that products are available or perfectly comparable, nor are they represented or warranted as functional or performance equivalents.
Though the information in this catalog has been carefully checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We regret any inconvenience.
Responsibility for Merchandise and Warranties
It is the policy of Copper State Bolt & Nut Co. to offer only the highest quality products supplied by established and approved vendors. We assume no liability beyond replacing defective merchandise and refunding the purchase price, providing a claim is processed within a reasonable amount of time. We will not allow claims for consequential damage, transportation charges, or for labor or other expenses incurred in removing defective products or installing replacement material. Any product manufactured by Copper State is manufactured per applicable specifications and tested per those specifications in accredited laboratories.
WE HEREBY DISCLAIM ALL WARRANTIES OF FITNESS, FITNESS FOR PURPOSE, AND/OR MERCHANTABILITY, EXPRESS OR IMPLIED, OTHER THAN THE LIMITED RETURN AND REPLACEMENT RIGHT SET FORTH ABOVE ANY WARRANTIES WHICH THE MANUFACTURER MAY SUPPLY.
CSBN shall not be responsible for computer or electronic interruptions, mechanical or electrical breakdowns, strikes, labor slowdowns, war, terrorism, riots, severe weather conditions, natural disasters, acts of God or any other forces beyond the reasonable control of CSBN, LTL shipments and other non-scheduled carriers, branch shipments (due to earlier pickups), back ordered items, replacement orders, new accounts (first order), orders requiring credit review, and supplier manufacturing deficiencies.
Compliance with Laws
Some products may be obtained from multiple supply sources located throughout the United States, or internationally, and shipped directly to the customer without sending the item through CSBN. Many states and localities have codes and regulations governing sale, offering for sale, distribution, construction, installation and use of products for certain purposes and/or containing certain regulated substances, which may vary from those in neighboring areas. CSBN relies upon information provided by the supplier of these products to ensure they are compliant with the laws of the jurisdiction into which the product is shipped. The information provided by the supplier as to the ability of the product to be sold or distributed in any particular jurisdiction is believed by CSBN to be accurate. CSBN, however, shall not be responsible for how products are used or installed or for the product's conformance to regional, state, or local codes or regulations. CSBN does not guarantee compliance with any law and assumes no responsibility for how the items are used or installed. The Customer has the sole responsibility for compliance with all applicable codes, regulations and laws and before purchase and use of the product must review and ensure full compliance with such codes, regulations and laws concerning the use or installation of the products.
Environmental and Safety
VOC (Volatile Organic Compounds) Limits:
CSBN may be prohibited from offering certain products due to restrictions or requirements of various federal, state, local and other authorities having jurisdiction in these matters. VOC restrictions may change without notice. Customers should consult the regulations applicable to these products to ensure compliance. CSBN relies on the manufacturer regarding the VOC content of their products and makes no representation or warranties regarding the information provided by the manufacturer.
Ozone Depleting Substances (ODS)
CSBN may be prohibited from selling certain products that contain chemicals (hydrochlorofluorocarbons) to customers that are not commercial customers as defined by the United States Environmental Protection Agency (USEPA). As per the USEPA, it is a violation of federal law to sell, distribute, or offer to sell or distribute any chlorofluorocarbon or aerosol hydrochlorofluorocarbon containing cleaning fluid for electronic and photographic equipment to anyone who is not a commercial user of this product. The penalty for violating this prohibition can be up to $25,000 per sale. Individuals purchasing such products must present proof of their commercial status in accordance with Title 40 of the CFR 82.68(a) or (c). ODS restrictions may change without notice and customers should consult the ODS regulations and are responsible for compliance with all the ODS regulations.
California Proposition 65
Some products may contain chemicals and, therefore, be subject to warning requirements of California Proposition 65. Proposition 65 requires certain chemicals identified by the State of California as causing birth defects or other reproductive harm, or cancer to require written warnings on CSBN's packing slips. CSBN relies on the manufacturer regarding the hazardous chemicals in their products and makes no representations or warranties regarding the information provided by the manufacturer.
Mercury Containing Products
Some products may contain mercury and may, therefore, be subject to federal, state, or local regulations regarding their purchase, use, handling and/or disposal. Customers should consult the regulations applicable to their operations regarding these products. CSBN relies on the manufacturer regarding the mercury content of their products and makes no representations or warranties regarding the information provided by the manufacturer.
Safety Data Sheet (SDS)
A document that is required by the Occupational Safety and Health Administration (OSHA) providing specific Safety, Health and Environmental information about a product deemed to be hazardous (e.g. Hazardous Ingredients, Physical Hazards, Health Hazards, Safe Handling, Control Measures and more). Manufacturers or importers are required to produce SDSs and employers are required to have them available for their staff as per OSHA's Hazard Communication Standard 29 CFR. 1910.1200. CSBN expressly relies on the evaluation of the chemical manufacturer/importer contained therein. CSBN provides SDS sheets in the “Reference Materials” portion of our website at www.copperstate.com
Dangerous Goods/Hazardous Materials
Lead: CSBN may be prohibited from offering certain plumbing products intended for use in conveying potable water due to restrictions or requirements of various federal, state, local and other authorities that have prescribed lead content restrictions for such products. These restrictions may change without notice. Customers should consult the regulations applicable to these products to ensure compliance. CSBN relies on the manufacturer regarding the lead content of their products and makes no representations or warranties regarding the information provided by the manufacturer.
Energy Efficiency: CSBN may be prohibited from offering certain products that do not meet federal, state, and/or local requirements for energy efficiency. Energy efficiency requirements may change without notice. Customers should consult the regulations applicable to these products to ensure compliance. CSBN relies on the manufacturer regarding the energy efficiency rating of its products and makes no representations or warranties regarding the information provided by the manufacturer.
Handling and Disposal: Numerous federal, state, and local codes, regulations and laws may apply to the disposal of products. Customer is solely responsible for proper handling and disposal of purchased items and should review and ensure compliance with all such codes, regulations and laws.
Please contact our Tool Repair Center at any branch location for the address and phone number of the authorized service center nearest you.
Items left after 60 days of notification of repair will be disposed of.
CSBN products and services, including user manuals and software, are subject to U.S. export control laws, regulations and administrative policies. Customer acknowledges that it is familiar with such laws and regulations and it agrees to abide by them in all respects. Diversion of products and/or services contrary to U.S. law is prohibited. Customer understands that a license, written approval or other authorization may be required from the Bureau of Industry and Security of the U.S. Department of Commerce, the Directorate of Defense Trade Controls of the U.S. Department of State or other U.S. government agency prior to the export or reexport of these items from the United States Guidance may be found at http://www.bis.doc.gov or http://www.pmddtc.state.gov. Customer further understands that it is unlawful to export, reexport or transfer, or to attempt to export, reexport or transfer these items to individuals or entities on the List of Debarred Parties, Denied Persons List, Specially Designated Nationals List, Entity List, Unverified List or Nonproliferation Sanctions List, as well as sales or transfers to Embargoed Countries (currently, Cuba, Iran, North Korea, Syria and Sudan). It is the customer's responsibility to be aware of these Lists and Embargoes. These Lists may be accessed at http://export.gov/ecr/eg_main_023148.asp.
Customer shall have no right to copy or use any of the intellectual property of CSBN or its suppliers without CSBN’s permission. All materials contained in CSBN’s catalog, and CSBN's website, are subject to the ownership rights of CSBN and its suppliers.
CSBN's Performance of Service
In conjunction with a Customer's purchase of product, CSBN may perform certain services for Customer on Customer's premises such as delivering, ordering, performing inventory management, or putting-away product (collectively, the "Services"). Customer will hold harmless and indemnify CSBN, its officers, directors, employees, agents, subcontractors or representatives from and against any and all claims, including bodily injury, death, or damage to personal property, and all other losses, liabilities, obligations, demands, actions and expenses, whether direct or indirect, known or unknown, absolute or contingent, incurred by CSBN related to the performance of Services for Customer (including without limitation, settlement costs, attorneys' fees, and any and all other expenses for defending any actions or threatened actions) arising out of, in whole or in part, any act or omission of Customer, its employees, agents, subcontractors or representatives.
Controlling Law and Venue
All transactions shall be governed by the laws of the State of Arizona without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction, and venue shall be in Maricopa County, Phoenix, Arizona.