About the Company
Copper State Bolt & Nut Co. has proudly served the southwestern U.S. for more than 40 years. Founded in 1972 with six employees in a 6,000 square foot warehouse, the company now supports more than 15,000 customers through 450 employees in 21 locations. Rooted in the principles of quality and customer service, Copper State provides a wide product offering of fasteners, construction products, industrial supplies, power tools & accessories, fluid sealing products, customer specific kits, and specially manufactured items. Our products and services support customers in the mining, construction, steel fabrication, renewable energy, municipality, OEM/MRO, fluid sealing, and wholesale/retail industry sectors. In every one of our locations Copper State is proud to support the very smallest of customers, the very largest of customers, and everyone in between.
In addition to our presence as a premier regional distributor of products in the southwest, we service a national customer base and international installation base through our Manufacturing facility in Phoenix. The markets we serve include distribution centers, will-call centers, and tool repair facilities in Arizona, Colorado, Nevada, New Mexico, and Texas. We offer support to customers via will-call pickup, our-truck delivery, common carrier freight, and vendor managed inventory/binstock service. As a manufacturer of large diameter specialty and critical-care fasteners, we supply to distributors throughout the country in support of their customers in the mining, heavy equipment, steel fabrication, and power generation industries.
As we have grown over the last 40 years, we focus on principles of continuous improvement, always searching for ways to better serve our customers. We have implemented an ISO compliant quality program throughout our operation, accredited to A2LA in our testing lab and qualified to NQA-1 for nuclear quality assurance. As we continue to grow our focus is on developing our employees throughout every function and in every location of the company, providing them with the resources, systems, and knowledge to meet customer expectations. Still 100% privately-held Copper State celebrates its past as we embark on a future of continued commitment to core values and service to our customers.
Copper State Bolt & Nut is committed to being the
finest manufacturer and distributor of fasteners and related products
in North America.
We are dedicated to excellence in all
phases of our business through a strong commitment to quality, customer service
and return on equity.
Our philosophy is aimed at creating an enriching and fulfilling environment for
our employees and maintaining long term relationships with our customers and vendors.
Our focus on the future is towards continuous improvement.
Letter from the Founder
I have been peddling fasteners for over forty years. My goal from the start has been to be the best
distributor in the United States. I want to be known as providing
the best customer service around town and I want my suppliers to think
of me as their best customer. At Copper State Bolt & Nut Co., you
won't find voice mail, long lines, back orders or rookies. You
will find lots of inventory, same day service, and an extremely
knowledgeable sales staff.
I often remind my employees "If we do business today, like we did
yesterday, we won't be around tomorrow". We welcome change at
every level of our business to improve customer service and operations.
Unsatisfied customers are the only customers I don't like. I am
the self appointed Chairman of Customer Complaints and I can be reached
Letter from the President
At the close of fiscal year 2008 we recognized that our performance
outweighed our expectations due to personnel going above and beyond what
we thought was possible. Our growth was developed in areas which we
targeted, but we were able to capture more business than anticipated; a
problem we hope to address again in 2009.
forward to 2009, our main hurdle will again be developing personnel to
achieve company objectives. Rather than trying to expand operations
geographically, we will focus on market expansion in areas where we
currently operate. We intend to maintain this market strategy for the
next two years. In every market which we serve, opportunities exist to
service customers which are not typically serviced by Copper State.
Some of the companies in the market view our focus as serving the "big
black bolt" market, and ignoring the precision OEM market segments. In
2009 this view will change.
In order to capture new fastener markets we intend to hire and train
sales people to focus on these areas. The slowing economy should help
us attract talented individuals who are looking for a more stable
company like Copper State Bolt & Nut. We anticipate that our existing
warehouse operations will be able to handle this growth without
As is typical, our current plans will yield significant opportunities
for our employees. We will need forerunners to help us realize sales in
these new market arenas. Those employees that step up, learn the
business, and apply the sound Copper State marketing fundamentals will
be rewarded with much success.